resources

recorded webinars

• Taking Customer Surveys to the Next Level - zpizza & Empathica
  Many organizations have taken the first step and implemented a Customer Experience Management Solution, so what's next? Listen to this webinar to find out what more you can do.
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• Why It Pays to Listen to the Voice of the Customer - Aberdeen & Brinker International
  See how companies successfully capture and leverage customer feedback to improve customer satisfaction and retention and, ultimately, to achieve increased revenues.
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case studies

• Actionable reports in real-time allows a full-service restaurant chain to optimize its resources in a location throughout the day, improving guest experience and its bottom line.
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• Canada's leading specialty coffee retailer uses Empathica Alerts to inform Location Managers of updated performance measures, allowing them to effectively pinpoint and resolve operation problems.
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• Large US grocery chain motivates change and accountability by using Empathica's customer satisfaction score to calculate a percentage of manager quarterly bonuses.
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• A popular chain of restaurants that encourages customers to provide feedback, and sending personalized and targeted messages which delivers a dramatic open rate.
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white papers

• Read the whitepaper Driving Customer Advocacy: Giving Your Biggest Fans a Voice and find out how to use social media to cultivate your advocates in becoming your most trusted brand messenger.
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• Read the Aberdeen report on how companies can increase revenues, profits, and shareholder value by capturing and leveraging customer feedback.
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• Read Empathica's research on the impact of the current recession on banking clients and how today's economy is shaping their choices.
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• Read the Aberdeen report on how companies can how putting the right technologies and metrics into place can use customer feedback to meet the wants and needs of the customer.
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multimedia

Listen to our clients speak Empathica:

• Return On Business
• Business Improvement
• Team Engagement
• Business Strategy
• Best Option